Attempt to maintain the whole description of one's problem in a single ticket, so we can help you as instantly as we are able to.

You will discover circumstances where we really have to collaborate with our partners to refund your money — for example, when the transaction in problem was made on one among our partners’ Web sites by means of our widget.


What does my transaction position mean? Why is my transaction caught within the Confirming position and doesn’t go more into Exchanging? What is Changelly transaction ID, and How to define it? How do I terminate my transaction? Why is my remaining sum different? Can I send coins directly to your wallet without creating a new transaction? Account Fundamentals

We work as an intermediary among exchanges and buyers, which means the transactions initiated on our platform can be impacted by our partners’ challenges, really should there be any. When There exists a great deal of site visitors/buzz all-around one coin, our exchange partners can sometimes close withdrawals for it, making it unattainable for us to accomplish your transactions in due time — and sometimes, even resulting in them to are unsuccessful.


If This can be the circumstance, the support crew will notify you accordingly. Yet, you still can Check out the current status in real-time method — just drop us a line inside our chat box!

Invest in and sell bitcoin, ethereum, and litecoin in the exact same app where you trade stocks—for as tiny as $1. All with a frontrunner in copyright for nearly a decade: Fidelity Digital Assets®

Be sure to concentrate to The truth that a refund is feasible provided that you despatched the funds to our wallet address as well as transaction is just not accomplished.

My ID doc has expired, And that i’m expecting a different one. What am i able to do? I’ve despatched a bank transfer, though the order remains to be pending. Why did my fiat transaction fail?

Right away, you’re greeted with two dropdowns so that you can decide on which two currencies you’d like to exchange. When you enter in the quantity of currency you should exchange from, Changelly shows an estimate of the quantity of the new currency you’ll receive.

Again, I highly advise that you simply take your time to search in excess of this information and check for any inaccuracies. When you send your funds into the Changelly wallet, there isn't a way to fix this information.


Changelly can be a perfectly-identified platform usually used by beginner and intermediate-level investors to exchange a single copyright for one more.

Consider our new app function! Changelly Explore lets you keep up-to-date about the slightest market movements and news.



You won’t get any notifications or automatic refunds, so you have to address your problem for the support group.

We support over one thousand cryptocurrencies that are offered for fast copyright exchange and purchase on the best execution prices. Since the copyright market is building speedily, we've swing out breakout been regularly increase the list of copyright assets so you're able to exchange, sell, and buy new digital currencies within minutes.

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